Returns and Exchanges

We want you to be completely happy with your new purchase.
If you don't love it, send it back!

RETURN POLICY

An order can be returned within 21 days of purchase subject to the following conditions: items must be unworn, unwashed, unaltered with all original packaging, garment tags and labels attached and uncut. 

Please be aware that samples and discounted items are not returnable

Amelie et Sophie is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number. We currently do not generate return labels for international shipments, customers will be responsible for return shipments & cost.

Return Address:

Amelie et Sophie - Returns

Odynca 7/1, 02-606, Warsaw, Poland

 

GIFT CARD

Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment.

CUSTOM MADE ITEMS ARE NON RETURNABLE

All custom-made garments are considered final sale and cannot be returned once purchased. Amelie et Sophie does not accept returns for third-party retailers.

REFUNDS

In case Amelie et Sophie pays for import tax and duties this cost will be deducted from the refund. We will make a refund for the purchased Good within 2 to 7 business days. You will be notified via an email once the refund has been issued.

EXCHANGES

We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.

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