Returns and Exchanges

We want you to be completely happy with your new purchase.
If you don't love it, send it back!

 

We want you to love your item(s), but in the off-chance that you don’t, we accept full price product returns.

Please note that in response to COVID-19 safety measures our return window has been extended to 21 days to accommodate delays. If you have any questions about an outstanding order, please email us at customer@ameliesophie.com and we’ll be here to help.

For a refund of the item(s), less any shipping costs, returns must be postmarked within 21 days of the delivery date and must be unworn, unaltered, unwashed, and with all manufacturers tags attached. Any special packaging, accessories, or attachments that were included with your item(s) must also be returned. Refunds will be made in the original form of payment. All returns must be sent back via the same delivery courier.

Only items purchased from www.ameliesophie.com will be accepted for return.

Please be aware that samples and discounted items are not returnable

Amelie et Sophie is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number. Please send us a request by email to customer@ameliesophie.com if you would like to receive return labels. Customers are responsible for return shipments & cost.

Return Address:

Amelie et Sophie - Returns

Woloska 18, 02-675, Warsaw, Poland

 

GIFT CARD

Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment.

CUSTOM MADE ITEMS ARE NON RETURNABLE

All custom-made garments are considered final sale and cannot be returned once purchased. Amelie et Sophie does not accept returns for third-party retailers.

REFUNDS

In case Amelie et Sophie pays for import tax and duties this cost will be deducted from the refund. We will make a refund for the purchased Good within 2 to 7 business days. You will be notified via an email once the refund has been issued.

EXCHANGES

We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items. 

 

If you need any assistance please reach out to our customer service team at 

customer@ameliesophie.com 

or

 WhatsApp +48 501 265 061.