Refund policy
§10 The right to withdraw from the Sales Agreement
1. The Consumer is not entitled to the right of withdrawal from a distance contract in case of the non-prefabricated Good, produced according to Consumer’s specifications or use
§10 The right to withdraw from the Sales Agreement
1. The Consumer is not entitled to the right of withdrawal from a distance contract in case of the non-prefabricated Good, produced according to Consumer’s specifications or used to satisfy Consumer’s individual needs.
2. The Consumer has no right of withdrawal from a distance contract if the Seller made a full service with the expressed consent of the Consumer, who has been informed before the provision that the Consumer will lose the right to withdraw from the contract.
3. Subject to §10 p.1 to 2 hereof Buyer who is a Consumer, who signed a sale agreement at a distance, may withdraw from the contract within 14 days without giving any reason.
4. In the event of withdrawal from a distance contract, the contract is considered voided. All the Goods shall be returned unchanged.
5. The deadline to withdraw from the Purchase Agreement will expire after 14 days from the date on which the Consumer came into possession of the Goods or the date the last part of the Goods in executed contract were received by the Consumer - if the order is executed in parts.
6. To meet the deadline the Buyer just needs to notify the Seller in oral, written or
otherwise chosen form by the Consumer, about the declaration of withdrawal before the time of its submitting deadline.
7. The consumer may use the following withdrawal form from the Sales Agreement, but it is not mandatory.
The form of withdrawal.pdf
8. If the consumer chooses the option to notify the Seller of a withdrawal from the Sales Agreement via e-mail or other forms of electronic communication, the Seller will send the Buyer an acknowledgment of receipt of such a withdrawal on a durable medium (eg. by e-mail).
9. Not later than 14 days from the date of the declaration of withdrawal from the Contract, Consumer returns the unchanged Product to the address of the Store, unless a change was necessary in the ordinary management.
10. According to his right of withdrawal, the Consumer does not incur any costs beyond the direct cost of returning the Product back to the Store.
11. If the returned Goods are incomplete or bear traces of use, beyond the ordinary management of the Good, the Consumer is liable for any diminished value of the goods.
12. Seller shall immediately, not later than 14 days from the date of receipt of the declaration of the consumer to withdraw from the contract, make a refund of the payments using the same payment methods that have been used by the Consumer in the initial transaction, unless the Consumer has expressed and agreed to some other solution; in any case the Consumer does not incur any fees in connection with the return.
13. The Seller is obliged to refund the consumer all payments within 14 days from the date of receipt by the Seller of the Consumer’s statement to withdraw from the contract. This does not include the cost of returning the goods back to the Store, which is borne by the Consumer.
14. If the Seller did not suggest picking up the Product from the Consumer, the Seller may withhold the reimbursement payments received from the Consumer until the Seller receives of the Product back, or the Consumer has supplied evidence of reference of shipment, depending on which event occurs first.
15. If the Consumer has chosen method of delivery of the goods other than the cheapest normal delivery offered by the Seller, the Seller is not obliged to refund the Consumer the incurred additional costs.
16. If a contract is concluded away from business premises and the Product is delivered to the place in which the Consumer lived at the time of conclusion of the contract, the Seller is obliged to pick up things at his own expense, when due to the nature of the Good can not be returned via normal post.
17. If the Consumer requests to perform the withdrawal service before the deadline of withdrawal from the Contract, the Seller requires the Consumer to make a clear statement containing such a request. In such case the Consumer is obliged to pay for services fulfilled until earlier withdrawal.
18. The amount of the payment shall be calculated in proportion to the fulfilled provision, including the contractually agreed price or remuneration. If the price or remuneration is excessive, the basis for calculating this amount is fulfilled at market value of the benefit.
19. The right of withdrawal does not apply in the case of provision by the Seller:
19.1 non-prefabricated Product, produced according to the specifications set forth by the Consumer or made to meet his individual needs;
19.2 in which the subject of the provision is the thing delivered in a sealed package, which after opening can not be returned due to health protection or hygiene reasons, if it were unsealed after delivery,
19.3 in which the subject of the provision is the Product, that after delivery is inextricably linked to other part of the Product, creating an inseparable set, because of its nature.
d to satisfy Consumer’s individual needs.
2. The Consumer has no right of withdrawal from a distance contract if the Seller made a full service with the expressed consent of the Consumer, who has been informed before the provision that the Consumer will lose the right to withdraw from the contract.
3. Subject to §10 p.1 to 2 hereof Buyer who is a Consumer, who signed a sale agreement at a distance, may withdraw from the contract within 14 days without giving any reason.
4. In the event of withdrawal from a distance contract, the contract is considered voided. All the Goods shall be returned unchanged.
5. The deadline to withdraw from the Purchase Agreement will expire after 14 days from the date on which the Consumer came into possession of the Goods or the date the last part of the Goods in executed contract were received by the Consumer - if the order is executed in parts.
6. To meet the deadline the Buyer just needs to notify the Seller in oral, written or
otherwise chosen form by the Consumer, about the declaration of withdrawal before the time of its submitting deadline.
7. The consumer may use the following withdrawal form from the Sales Agreement, but it is not mandatory.
The form of withdrawal.pdf
8. If the consumer chooses the option to notify the Seller of a withdrawal from the Sales Agreement via e-mail or other forms of electronic communication, the Seller will send the Buyer an acknowledgment of receipt of such a withdrawal on a durable medium (eg. by e-mail).
9. Not later than 14 days from the date of the declaration of withdrawal from the Contract, Consumer returns the unchanged Product to the address of the Store, unless a change was necessary in the ordinary management.
10. According to his right of withdrawal, the Consumer does not incur any costs beyond the direct cost of returning the Product back to the Store.
11. If the returned Goods are incomplete or bear traces of use, beyond the ordinary management of the Good, the Consumer is liable for any diminished value of the goods.
12. Seller shall immediately, not later than 14 days from the date of receipt of the declaration of the consumer to withdraw from the contract, make a refund of the payments using the same payment methods that have been used by the Consumer in the initial transaction, unless the Consumer has expressed and agreed to some other solution; in any case the Consumer does not incur any fees in connection with the return.
13. The Seller is obliged to refund the consumer all payments within 14 days from the date of receipt by the Seller of the Consumer’s statement to withdraw from the contract. This does not include the cost of returning the goods back to the Store, which is borne by the Consumer.
14. If the Seller did not suggest picking up the Product from the Consumer, the Seller may withhold the reimbursement payments received from the Consumer until the Seller receives of the Product back, or the Consumer has supplied evidence of reference of shipment, depending on which event occurs first.
15. If the Consumer has chosen method of delivery of the goods other than the cheapest normal delivery offered by the Seller, the Seller is not obliged to refund the Consumer the incurred additional costs.
16. If a contract is concluded away from business premises and the Product is delivered to the place in which the Consumer lived at the time of conclusion of the contract, the Seller is obliged to pick up things at his own expense, when due to the nature of the Good can not be returned via normal post.
17. If the Consumer requests to perform the withdrawal service before the deadline of withdrawal from the Contract, the Seller requires the Consumer to make a clear statement containing such a request. In such case the Consumer is obliged to pay for services fulfilled until earlier withdrawal.
18. The amount of the payment shall be calculated in proportion to the fulfilled provision, including the contractually agreed price or remuneration. If the price or remuneration is excessive, the basis for calculating this amount is fulfilled at market value of the benefit.
19. The right of withdrawal does not apply in the case of provision by the Seller:
19.1 non-prefabricated Product, produced according to the specifications set forth by the Consumer or made to meet his individual needs;
19.2 in which the subject of the provision is the thing delivered in a sealed package, which after opening can not be returned due to health protection or hygiene reasons, if it were unsealed after delivery,
19.3 in which the subject of the provision is the Product, that after delivery is inextricably linked to other part of the Product, creating an inseparable set, because of its nature.
Request a Return: HERE
Instructions for Return:
1. Log in to your account: 1. In the Email field, enter your email address, and then click Continue. 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email. 3. Go back to the online store, and then enter a six-digit verification code. 2. Click the order that you want to submit the return for. 3. If your order has more than one item, then select the items that you want to return. 4. Select a return reason and add a note for the store. 5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.